"Making your homes, accessible , safe, warm and secure"
English / Welsh
01352 758700 / Email us

Privacy and Cookies Policy

Collection and use of Personal Information

There are a number of opportunities on our website for your to provide us with personal information which identifies you as an individual such as your name, home or business address, email address and telephone numbers. You may also send us personal information directly via mail, email or advertisements.

Our consent

We will not sell your name, address, e-mail address or personal information to any third party without your permission.

Communication and marketing

If you are an existing client joined our mailing list or submitted an enquiry we may occasionally update you on our latest services, news and special offers via e-mail, post and telephone.

Site statistics

We may disclose aggregate anonymised statistics about the number of visitors to this website or number of purchases made. We may use an independent measurement and research company to gather data regarding the visitors to this website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help us improve services. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclosures of your information We will only disclose your personal information to third parties:

  • in the event that Care and Repair North East Wales sells or buys any business or assets;
  • if Care and Repair North East Wales, or substantially all of its assets, are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Care and Repair North East Wales, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • As part of our Core Service we provide advice and support to individual clients and may share information with other organisations.  This includes Local Authorities, DWP, Health & Wellbeing,  Third Sector Organisations and Contractors to enable them to meet our clients needs.

Third party sites Our site may contain links to and from the websites of our clients and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 Social Media

We use and may have links to social media sites such as Facebook, Twitter and YouTube in order to generate interest in the services we offer.

Checking your details If you wish to verify the details you have submitted to Care and Repair North East Wales you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information.

Contacting us You have the right to access the information which Care and Repair North East Wales holds about you and your right of access can be exercised.

We are always pleased to hear from our clients (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our clients are completely satisfied – we want to work with you and want you to recommend us to your friends, family and associates. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact the Care and Repair North East Wales team, who will be delighted to answer any questions you may have.

You can contact us by emailing enquiries@careandrepairnew.co.uk

Calling: 01352 758700

Or writing to:

Care and Repair (North East Wales) Limited, Rowleys Drive, Shotton, Flintshire CH5 1PY.

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